They said their fraud unit had not picked up on the fraudulent tickets until that day. Stub Hub already has the original purchase amount! Sorry but that's how it is. To them, comparable means not even close! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I reset the email to be use. Am I going to be charged? The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Especially if you hope to retain residual business income from a seller. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. As this price comparison shows, both services have a wide variety of seats available and are usually . Answer (1 of 5): Yes you can. Help us improve this article with your feedback. Sorry we couldn't be helpful. That is SCAMMING. StubHub made selling my Billie Eilish tickets last minute really fast and easy! Eventually he said he is doing me a favor and got the $282 waived. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. StubHub ticket sellers are charged a 15% fee. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Seating Area: 104. Huh! What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Stubhub isnt going to ruin a customer relationship over something like this. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. We do still love going to events and want buying tickets online to be easy and safe. Yes I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. I read the user agreement, and nowhere in there do they use the word cancelled. You may conclude then that refunds on StubHub tickets are possible just not probable. DoNotPay records the details of your purchase to boost your chances of winning the refund. Cookie Notice From everything weve seen, the StubHub customer support is quite thin, to say the least. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. I spoke to them and they said nothing they can do. Get a credit worth 120% of your original order or a full refund if an event is canceled. Was this answer helpful? All Rights Reserved. Yes You state every phone call is recorded for quality. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For barcode delivery, some payment will come within 24 h. From everything weve seen, the StubHub customer support is quite thin, to say the least. Cookie Notice UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Check the emails. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. and our FAQ. The buyer can't just cancel the ticket willy-nilly, either. After the switch, you will enter the email address you use to access the community in order to reset your password. Please do not send original documents as we cannot take responsibility for them. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? This department has no phone nor email? StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Doesn't matter that the sales happened close together. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. StubHub Reviews 2013-2022. The timeline of purchases happened so back to back that this was completely out of my control. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. . We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Read on to find out what your best chances of getting a StubHub refund are. Should i cancel my card? 05-07-2021 07:39 PM 0 Reply This all happened within an hour after the person bought them. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. We aim to provide readers with the most up-to-date information available about today's consumer products and services. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Everyday: 5:00 AM - 9:00 PM Pacific time. 3, it lays out the ramifications of what they call a dropped sale. I called them furious and they stated that they will refund my money back in 30 days. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Sorry we couldn't be helpful. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Do NOT use stubhub. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. Okay. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. After StubHub fees, my deposit was supposed to be $495. This means that out of my $495 sale, I only get $145 back. Was this answer helpful? Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. Ticketmaster is a Scam. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. I find that extremely hard to believe. In more surprising news StubHub is refusing cash refunds for cancelled shows. Unsubscribe easily. Sit back and relax while we do the work. Order Help; Ticket Delivery 10-23-2021 06:34 PM. Travel Rewards Cards; StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I am going through hell to get back my money through my banks dispute center and its been just awful. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. Removed the Apple ID. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. No. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. All Rights Reserved. StubHub contacted me and told me I needed to get scan reports from the . You listed on multiple sites and therefore opened yourself to this possibility. They responded to my disputes too to make it even worse for me to slow down getting my money back. The clause is designed to protect both buyers and sellers. All you need to do is follow these short steps below: Voil! If you feel like StubHub cheated you, you could take action against them. Keep in mind that you may not be refunded in money. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. CardMatch Increased Targeted Offers! The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Did you find it helpful? All this is described in their TOCs. So I called customer service. Very difficult to believe. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. 0 Likes . Check your multitude of notes! It says it right in the email of the RESPONSE REQUIRED email. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. The process is clunky and very frustrating. About an hour after I posted the tickets, I got a phone call from StubHub. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. For example, on the sale of a $100 ticket, the buyer would pay $110. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Click here for details See all additional. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. For obvious reasons, this isnt usually a satisfying compensation. I asked them to help me transfer my tickets since I want to sell them. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Help us improve this article with your feedback. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. You can cancel if the seller fails to deliver as promised on their listing. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. Fan rewards: StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . Get a credit worth 120 % of your original order or a full refund 8! Ticket sellers are charged a 15 % fee, and the Official Fan to Fan ticket in! The ramifications of what stubhub charged me for cancelled order call a dropped sale figured out the ramifications of what call..., lets say contacted me and told me I needed to get scan reports from the lets.! 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