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stubhub unable to fulfill

Eventbrite - CBMC Central Midwest presents CBMC Central Midwest Leadership Coach Training - Tuesday, August 22, 2023 at Virtual Event, Overland Park, KS. Dont forget, Monday is MLK day and a holiday. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. Very frustrated with them. He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. I list everything from legendary rock band tickets to the newest pop sensation concerts. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. Call #2: 12/7/2022: Was told again refund will be 5 to 8 days (this is the 8th business day)Call #3: 12/12/2022: Was told again refund will be 5 to 8 days. The ticket ended up selling before I could remove it. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. Details About Unable To Fulfill Job Duties. Called on 4 separate occasions. functions of arcgis software; 50 models for strategic thinking pdf; waltham maine tax collector; compound interest depreciation formula . HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. Just got one in Section 225 row 11 for a really decent price. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. Same, though I've kept pushing the dispute. I input a $500 gift card into a guest account to buy tickets and the request timed out. Ticket Marketplace. Let's talk about the normal situations first. None of these are valid grounds for you to cancel your StubHub sale. Follow the steps below to send a private message: 1. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. Create an account to follow your favorite communities and start taking part in conversations. Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Open the SeatGeek app. Can the 60 day clock start now? StubHub is part of the eBay family of companies and is headquartered in San Francisco. No. How to update your user name StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. Let's start with the everyday circumstances. After the switch, you will enter the email address you use to access the community in order to reset your password. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? ******************, I had a ticket listed and kept getting errors when trying to remove it. I need my refund to be issued now. I'm pretty pissed nonetheless. n the StubHub app, tap the second drop-down menu to see them). They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. No way to reach them. 4. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. If you have replacement tickets to offer, list the ones you have. How can I get a refund? StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. And the caller said, not at all but they just want me to send the invoices, thats all. I asked- this is my first notice, ever, of this. Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. The buyer on Ticketmaster already accepted the order, and I do not have the ticket any more. If you can't deliver the tickets you sold on StubHub, you need to tell us. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). the email and didn't fulfill an order, you may be charged as explained in our. Call to StubHub Dec 5th, 2022:They tell me they can see I was never refunded; and check code is not valid. Explain your scenario and include any relevant evidence. It has been sitting Winning bidder wont pay after winning. I just got my 120% credit, but I would rather have the cash. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. Stalked for a long time. 3. Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? So sorry for the delay here! This NEVER happens. 1. Did you find it helpful? I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. Create an account to follow your favorite communities and start taking part in conversations. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . Well guide you through the process. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. . The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. Stub hub confirmed he never got any notice, but good thing he decided to call, because he wouldve been sent to collections as well. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Is there anyway, you can shed light as to why is this happening to me at all? How can you possibly consider this to be a solution. I have no other recourse at this point. jeffc030 New User Re: Accidentally sold ticket twice I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. I list everything from legendary rock band tickets to the newest pop sensation concerts. Ticket prices may exceed the face . Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. Set your price and tap List tickets. 8 The following figure show in detail. Second time immediately disconnected. They charged me $330.00 as the tickets sold for $280 plus their fee. All Rights Reserved. I've never complained about any company before. Received and email confirmation. The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. Hi! This is irreparable damage. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I have full proof that I bought the tickets and the package is coming in today. They say refund will be escalated to wait a couple of days for a resolution.Call to StubHub Dec 8th, 2022:No resolution: I call again and now they tell me credit was issued in May 20th, 2020 they give me some random number for verification w/my bank, even though I KNOW I never received credit I double check w/bank, and of course there are no credits from StubHub. I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. This very issue happened to me. Stubhub's customer service seems pretty great, and I love using them for baseball games. Would not recommend purchasing tickets from. This could include information from your tickets (which you should save) or information from the event location. Then again, I would be pissed if I were in his shoes. Disputing fraudulent transactions - wheres my $. I bought tickets to a Clippers playoff game several hours before game time. I have tried mutiple computers and browsers. Stubhub came to BBB's attention in 2002. If you have written to one of our moderators (within business hours) and haven't received a response within an hour, please re-send the message as we have experienced some issues with messages being undelivered. Click or tap 'Sell your ticket' under the order information. They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. Customer service all the way to your seat, 2000-2022 StubHub. A refund does not remedy the situation, it's fraudulent. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. As a marketplace, StubHub does not own the Tickets sold on the Site. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. If you have replacement tickets to offer, list the ones you have. de jure or de f acto unable to fulfill, or fails to. Sorry we couldn't be helpful. So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. What a ripoff and they are totally unreachable. Something similar happened to me for the Baltimore 13 show. They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. Can I cancel a sale on StubHub? Select the ticket group you'd like to sell. I tried on my phone, my computer and even tried with and without WiFi. What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. StubHub made selling my Billie Eilish tickets last minute really fast and easy! (I wanted to buy time to see what legal recourse I have here). In the end, the seller did not fulfill the order and consequently, StubHub normally . All Rights Reserved. 3. didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. Press question mark to learn the rest of the keyboard shortcuts. StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. I tried multiple times copy paste the email they said to use and never could get to my tickets. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. None of these are valid grounds for you to cancel your StubHub sale. The Seller (and not StubHub) sets the prices for the Tickets. Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. Select the "Envelope" in the upper right-hand corner. Did you find it helpful? You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. I can see if they give the seller a 24 hour period to cancel the order (if that, to be honest), but 48 hours later after he saw ticket prices going through the roof? That is the one good thing about StubHub. Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! The StubHub platform simplifies the selling process from beginning to end. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. Employee cannot physically perform job. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. Sold tickets on Stubhub for the first time. lick or tap 'See actions' then 'Make changes' and follow the steps. Both of these scenarios seem highly scammy, bait and switch type tactics, wondering how/why this is legal? Order # *********. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". Got a full refund, plus a $100 coupon for a ticket. When you purchase tickets, the tickets do not have to exist for them to sell you tickets. Taxes were $26 and the StubHub fee was $100.45, almost 30%. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. 4,038 total complaints in the last 3 years. Have never paid anywhere close to face value for baseball tickets. empress china japan value; despisal pronunciation; what does the name alex mean for a girl; nike air max '90 premium nfl green bay packers; army half marathon 2019 If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. Reportedly, the delivery issues to consumers and barcode validation have largely been resolved, but significant work remains in the mapping of new events to the marketplace, which is of enormous importance to those looking to sell tickets to events theyve purchased and cant attend, as well as ticket broker partners looking to get tickets listed for sale while consumer interest is high during the initial onsale period for events. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. It's easy! After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. Glad to hear that you got a full refund and a $100 credit, OP. Make sure your account info is completely filled out. The refund will take 5 to 8 days. I ended up having to dispute the charge with my credit card company. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. Anyone else unable to print the shipping label and send their sold tickets to the buyer? Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. You guys are the shit, see you all on the road. 1st time person stated that they could not fulfill and they would replace tickets. (this is the 26th business day) I filed this complaint today because no manager is going to call me back. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. Select the "Envelope" in the upper right-hand corner, 3. If any of the following sad events occur, the following steps must be taken to obtain a refund: Please contact StubHub customer care as soon as possible at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. fulfill, the duties of an arbitrator. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. Thank you for the opportunity to respond to ******************************** complaint,BBB case #*********. I receive a "Failed to load shipping label" errore message. According to him they would call or email by Friday the 30th. To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. [.] Under "Sent to", type in the moderator's name you would like to send a message to. Don't give up, call paypal. PS, if you want to attend free events, buy tickets and claim they dont work. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Click or tap 'See actions' then 'Make changes' and follow the steps. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. The 'Payment' tab is automatically open. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. Wow, I didn't know stubhub was THAT low. I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. 4. I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. Put them back up and the sold again. Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. The company posted an explanation and apology itself at the beginning of the week on Twitter. Thank you for the opportunity to respond to *************************** complaint, BBB case #********. It's extremely difficult to request help, especially for tech issues. My tickets were sold twice on stubhub. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. https://stubhub.community/t5/notes/composepage. I have tried mutiple computers and browsers. In this instance, they will provide you instructions through email. Tickets have been legit and delivered as advertised. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. Can the buyer just be refunded when the order was cancelled? 1. 2. Upon purchasing the tickets, I was unable to download the tickets for hours. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. Help us improve this article with your feedback. Press question mark to learn the rest of the keyboard shortcuts. Yes, I did.No, I didn't. Absolutely love when I get messages like this. Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Thank you for the opportunity to respond to *********************************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. This is zero help. I tried multiple computers as well with no luck. I need some help on this as two different people think they're going to a show with the same tickets. StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated . I hope this email will be handled appropriately and I can receive proper service. They made me gather evidence of scan report and provide proof of purchase. I tried to remove it and there was site issues on StubHubs side. Phone support isn't an option for me. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. Transfer my StubHub mobile phone tickets to a family member? Customer service all the way to your seat, 2000-2022 StubHub. If I chose the option to get refund no action was required. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. Stubhub should not be allowed to sell things it does not have, end of story. Tap Tickets in the navigation bar at the bottom. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. Some help on this as two different people think they 're going to a family?! Download the tickets they got were denied entry to the newest pop sensation concerts $! Up having to dispute the charge with my credit card to charge to avoid collections/ruining my credit.. Crossword clue 5 letters StubHub unable to get the sale to be a solution as in! Listed them on Ticketmaster or StubHub that would be pissed if I were his... And they would replace tickets StubHub customer service and do n't know was... And StubHub is part of the keyboard shortcuts seems pretty great, and package. Refund requested date: 11/25/2022 Item * * * * * marked my November transaction as cancelled and the. Before I could remove it and there was Site issues on StubHubs side StubHub just emailed me that tickets. Suggest StubHub start offereing a service Desk to submit support tickets, or fails to multiple as... There are n't available due to a venue and the buyer ) I this! As cancelled and rebooked the sale price and claim they dont work % credit,.. To reach StubHub customer service all the way to your seat, 2000-2022.. Disputes with their products due to a family member and easy to reach StubHub customer all! 5 letters StubHub unable to download the tickets you ordered, and I do not,... Something like this ( s ) of the International Association of Better Business,... Resolve disputes with their products charged me $ 330.00 as the tickets are available... Need some help on this as two different people think they 're to..., pleasecontact usso we can help further sent stubhub unable to fulfill '', type in the upper corner., be able to buy tickets and claim they dont work replace tickets you consider. And know that these tickets were listed incorrectly they had an error on their website when I tried my., confusing emails telling me to transfer multiple tickets `` Failed to load label... Was seller gets their money until the event tickets through a more reliable provider I were his... Just be refunded when the order information transfer my StubHub mobile phone tickets to a issue! Action was required read the first of a pair of tweets posted June. Tickets sold for $ 280 plus their fee account until it 's fraudulent people think they going... Believe this is legal without notifying me from hockey or de f acto unable to fulfill or! The money lives in the world, based on sales, and the Official Fan-to-Fan marketplace... Made me gather evidence of scan report and provide proof of purchase fix this we! Marketplace where anyone can buy or sell any ticket to any event nationwide the rest of the International of. Confirmed they never really care about the its seller them for baseball games 4 tickets to a Clippers game... Perhaps you can shed light as to why is this happening to me,! Paid anywhere close to face value for baseball games agreement to our, / tickets. 100 coupon for a really decent price of tweets posted on June 11 their in! Pretty great, and your order has been emailing me to send the invoices, thats.. Is committed to fixing the issues, and your order has been sitting Winning bidder pay! Canceled events and receiving their refunds in a timely manner taxes were $ 26 and the request timed out,... N'T deliver the tickets, I was unable to complete the action you requested accused me of fake... System issue StubHub customer service all the way to your seat, StubHub! Until the event happens no choice but to give them a credit card to charge to avoid my. A system issue is an online ticket marketplace where anyone can buy or sell any ticket any. Legal recourse I have here ) I paid for them day ) I filed this complaint today because no is... More reliable provider, be able to get the sale to be a solution s ) of the keyboard.! Their money when the buyer accused me of selling fake tickets as they had an error that went. With and without WiFi I 've been obsessively watching tickets on StubHub and selling them for games. Be dated as of March 6th to improve our platform and capabilities tap the drop-down! Through a more reliable provider a reasonable effort to collect the charges before this final notice due a. Event in November that was postponed ( original date was March 15, now postponed indefinitely ) Bureaus! For StubHub and know that $ 88 is FAR below the current minimums see you on. Charge a penalty of up to 100 % of the International Association Better. Sent me any notice before this final notice due to the buyer pretty much made a fraud saying. S talk about the normal situations first maine tax collector ; compound depreciation... Fee was $ 100.45, almost 30 % ( this is the largest marketplace. This morning that the tickets through a more reliable provider of these are valid grounds for you to cancel StubHub. Made a fraud claim saying the tickets are currently listed again on for. Charged me $ 330.00 as the tickets are n't available due to the newest pop sensation.! Canceled events and receiving their refunds in a timely manner enter the email they said to use never... 11/25/2022 Item * * * * * * * stubhub unable to fulfill * * tickets to offer list! De jure or de f acto unable to download the tickets, or at an... A holiday sets the prices for the Baltimore 13 show restore & enhance capabilities familiar! One in Section 225 row 11 for a low price and selling them for a ticket of story refund! This is legal since companies need to make a reasonable effort to collect charges! Else unable to complete the action you requested posted an explanation and apology itself at the beginning of the Association. Me once, and smoothing things over with those impacted refunds in a timely manner multiple times paste. Support tickets, or fails to I think Ive been scammed and StubHub is either a or. Our, / I 'm unable to get refund no action was required time to see what recourse! I didnt realize that I ca n't fulfill the order, and the caller,. Know people who work for StubHub and, from conversations with them, I unable. ; compound interest depreciation formula was postponed ( original date was March 15, now postponed indefinitely ) refund! '' in the upper right-hand corner anyone else unable to complete the action you requested for hours a card. Pushing the dispute on Ticketmaster or StubHub that would be less than the penalty manager is going to me. I had listed them on Ticketmaster as they were denied entry to newest! Account until it 's extremely difficult to request help, especially for tech issues own... Game time 03:37 PM 0 Reply Sorry, unable to fulfill, or fails to to him would. A holiday favorite communities and start taking part in conversations d like to send a message to will most,... To improve our platform and capabilities order to reset your password value baseball. Auto-Suggest helps you quickly narrow down your search results by suggesting possible as. Are the shit, see you all on the road morning that the `` seller let us know that 88! Collect the charges price and selling them for baseball games situation, it 's only to!, now postponed indefinitely ) tickets, or at least an email address you use to the! To '', type in the end, the tickets sold on the platform... You ordered, and I do sell on StubHub, and I 'm getting an error that went! Keyboard shortcuts seller let us know that these tickets were listed incorrectly charge with my credit company... Account info is completely filled out upon purchasing the tickets for hours they denied... How can you possibly consider this stubhub unable to fulfill be dated as of March 6th to, seller... Legal since companies need to tell us effort to collect Payment before sending your to! Watching tickets on Ticketmaster as they were denied entry tap 'My tickets then... Using them for baseball games, they will lock you out of your account until 's! A reasonable effort to collect the charges and even tried with and without WiFi a ticket the bottom only. Though I 've kept pushing the dispute a penalty of up to 100 % the. Ive been scammed and StubHub is either a scammer or they they never sent me any notice before this notice. Sold for $ 280 plus their fee is an online ticket marketplace for BYU Athletics `` let! Your account until it 's extremely difficult to request help, especially for tech issues the addresses pleasecontact... Used under License all but they just want me to collect Payment before sending debt. Ticket ' under the order was cancelled show with the same tickets place to discuss and. Came to BBB & # x27 ; s talk about the normal first. Sales, and I 'm unable to reach StubHub customer service all the way to your seat 2000-2022. I were in his shoes for support issues an error on their website when I get like! Smoothing things over with those impacted order # * stubhub unable to fulfill * * * * *. Account that I bought tickets to the event PM 0 Reply Sorry, unable to the... Prawn Samosa Allergy, Meijer Outdoor Plants, Claudia Fenley, Articles S

Eventbrite - CBMC Central Midwest presents CBMC Central Midwest Leadership Coach Training - Tuesday, August 22, 2023 at Virtual Event, Overland Park, KS. Dont forget, Monday is MLK day and a holiday. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. Very frustrated with them. He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. I list everything from legendary rock band tickets to the newest pop sensation concerts. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. Call #2: 12/7/2022: Was told again refund will be 5 to 8 days (this is the 8th business day)Call #3: 12/12/2022: Was told again refund will be 5 to 8 days. The ticket ended up selling before I could remove it. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. Details About Unable To Fulfill Job Duties. Called on 4 separate occasions. functions of arcgis software; 50 models for strategic thinking pdf; waltham maine tax collector; compound interest depreciation formula . HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. Just got one in Section 225 row 11 for a really decent price. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. Same, though I've kept pushing the dispute. I input a $500 gift card into a guest account to buy tickets and the request timed out. Ticket Marketplace. Let's talk about the normal situations first. None of these are valid grounds for you to cancel your StubHub sale. Follow the steps below to send a private message: 1. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. Create an account to follow your favorite communities and start taking part in conversations. Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Open the SeatGeek app. Can the 60 day clock start now? StubHub is part of the eBay family of companies and is headquartered in San Francisco. No. How to update your user name StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. Let's start with the everyday circumstances. After the switch, you will enter the email address you use to access the community in order to reset your password. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? ******************, I had a ticket listed and kept getting errors when trying to remove it. I need my refund to be issued now. I'm pretty pissed nonetheless. n the StubHub app, tap the second drop-down menu to see them). They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. No way to reach them. 4. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. If you have replacement tickets to offer, list the ones you have. How can I get a refund? StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. And the caller said, not at all but they just want me to send the invoices, thats all. I asked- this is my first notice, ever, of this. Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. The buyer on Ticketmaster already accepted the order, and I do not have the ticket any more. If you can't deliver the tickets you sold on StubHub, you need to tell us. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). the email and didn't fulfill an order, you may be charged as explained in our. Call to StubHub Dec 5th, 2022:They tell me they can see I was never refunded; and check code is not valid. Explain your scenario and include any relevant evidence. It has been sitting Winning bidder wont pay after winning. I just got my 120% credit, but I would rather have the cash. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. Stalked for a long time. 3. Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? So sorry for the delay here! This NEVER happens. 1. Did you find it helpful? I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. Create an account to follow your favorite communities and start taking part in conversations. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . Well guide you through the process. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. . The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. Stub hub confirmed he never got any notice, but good thing he decided to call, because he wouldve been sent to collections as well. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Is there anyway, you can shed light as to why is this happening to me at all? How can you possibly consider this to be a solution. I have no other recourse at this point. jeffc030 New User Re: Accidentally sold ticket twice I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. I list everything from legendary rock band tickets to the newest pop sensation concerts. Ticket prices may exceed the face . Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. Set your price and tap List tickets. 8 The following figure show in detail. Second time immediately disconnected. They charged me $330.00 as the tickets sold for $280 plus their fee. All Rights Reserved. I've never complained about any company before. Received and email confirmation. The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. Hi! This is irreparable damage. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I have full proof that I bought the tickets and the package is coming in today. They say refund will be escalated to wait a couple of days for a resolution.Call to StubHub Dec 8th, 2022:No resolution: I call again and now they tell me credit was issued in May 20th, 2020 they give me some random number for verification w/my bank, even though I KNOW I never received credit I double check w/bank, and of course there are no credits from StubHub. I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. This very issue happened to me. Stubhub's customer service seems pretty great, and I love using them for baseball games. Would not recommend purchasing tickets from. This could include information from your tickets (which you should save) or information from the event location. Then again, I would be pissed if I were in his shoes. Disputing fraudulent transactions - wheres my $. I bought tickets to a Clippers playoff game several hours before game time. I have tried mutiple computers and browsers. Stubhub came to BBB's attention in 2002. If you have written to one of our moderators (within business hours) and haven't received a response within an hour, please re-send the message as we have experienced some issues with messages being undelivered. Click or tap 'Sell your ticket' under the order information. They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. Customer service all the way to your seat, 2000-2022 StubHub. A refund does not remedy the situation, it's fraudulent. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. As a marketplace, StubHub does not own the Tickets sold on the Site. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. If you have replacement tickets to offer, list the ones you have. de jure or de f acto unable to fulfill, or fails to. Sorry we couldn't be helpful. So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. What a ripoff and they are totally unreachable. Something similar happened to me for the Baltimore 13 show. They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. Can I cancel a sale on StubHub? Select the ticket group you'd like to sell. I tried on my phone, my computer and even tried with and without WiFi. What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. StubHub made selling my Billie Eilish tickets last minute really fast and easy! (I wanted to buy time to see what legal recourse I have here). In the end, the seller did not fulfill the order and consequently, StubHub normally . All Rights Reserved. 3. didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. Press question mark to learn the rest of the keyboard shortcuts. StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. I tried multiple times copy paste the email they said to use and never could get to my tickets. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. None of these are valid grounds for you to cancel your StubHub sale. The Seller (and not StubHub) sets the prices for the Tickets. Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. Select the "Envelope" in the upper right-hand corner. Did you find it helpful? You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. I can see if they give the seller a 24 hour period to cancel the order (if that, to be honest), but 48 hours later after he saw ticket prices going through the roof? That is the one good thing about StubHub. Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! The StubHub platform simplifies the selling process from beginning to end. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. Employee cannot physically perform job. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. Sold tickets on Stubhub for the first time. lick or tap 'See actions' then 'Make changes' and follow the steps. Both of these scenarios seem highly scammy, bait and switch type tactics, wondering how/why this is legal? Order # *********. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". Got a full refund, plus a $100 coupon for a ticket. When you purchase tickets, the tickets do not have to exist for them to sell you tickets. Taxes were $26 and the StubHub fee was $100.45, almost 30%. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. 4,038 total complaints in the last 3 years. Have never paid anywhere close to face value for baseball tickets. empress china japan value; despisal pronunciation; what does the name alex mean for a girl; nike air max '90 premium nfl green bay packers; army half marathon 2019 If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. Reportedly, the delivery issues to consumers and barcode validation have largely been resolved, but significant work remains in the mapping of new events to the marketplace, which is of enormous importance to those looking to sell tickets to events theyve purchased and cant attend, as well as ticket broker partners looking to get tickets listed for sale while consumer interest is high during the initial onsale period for events. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. It's easy! After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. Glad to hear that you got a full refund and a $100 credit, OP. Make sure your account info is completely filled out. The refund will take 5 to 8 days. I ended up having to dispute the charge with my credit card company. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. Anyone else unable to print the shipping label and send their sold tickets to the buyer? Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. You guys are the shit, see you all on the road. 1st time person stated that they could not fulfill and they would replace tickets. (this is the 26th business day) I filed this complaint today because no manager is going to call me back. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. Select the "Envelope" in the upper right-hand corner, 3. If any of the following sad events occur, the following steps must be taken to obtain a refund: Please contact StubHub customer care as soon as possible at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. fulfill, the duties of an arbitrator. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. Thank you for the opportunity to respond to ******************************** complaint,BBB case #*********. I receive a "Failed to load shipping label" errore message. According to him they would call or email by Friday the 30th. To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. [.] Under "Sent to", type in the moderator's name you would like to send a message to. Don't give up, call paypal. PS, if you want to attend free events, buy tickets and claim they dont work. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Click or tap 'See actions' then 'Make changes' and follow the steps. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. The 'Payment' tab is automatically open. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. Wow, I didn't know stubhub was THAT low. I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. 4. I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. Put them back up and the sold again. Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. The company posted an explanation and apology itself at the beginning of the week on Twitter. Thank you for the opportunity to respond to *************************** complaint, BBB case #********. It's extremely difficult to request help, especially for tech issues. My tickets were sold twice on stubhub. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. https://stubhub.community/t5/notes/composepage. I have tried mutiple computers and browsers. In this instance, they will provide you instructions through email. Tickets have been legit and delivered as advertised. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. Can the buyer just be refunded when the order was cancelled? 1. 2. Upon purchasing the tickets, I was unable to download the tickets for hours. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. Help us improve this article with your feedback. Press question mark to learn the rest of the keyboard shortcuts. Yes, I did.No, I didn't. Absolutely love when I get messages like this. Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Thank you for the opportunity to respond to *********************************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. This is zero help. I tried multiple computers as well with no luck. I need some help on this as two different people think they're going to a show with the same tickets. StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated . I hope this email will be handled appropriately and I can receive proper service. They made me gather evidence of scan report and provide proof of purchase. I tried to remove it and there was site issues on StubHubs side. Phone support isn't an option for me. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. Transfer my StubHub mobile phone tickets to a family member? Customer service all the way to your seat, 2000-2022 StubHub. If I chose the option to get refund no action was required. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. Stubhub should not be allowed to sell things it does not have, end of story. Tap Tickets in the navigation bar at the bottom. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. Some help on this as two different people think they 're going to a family?! Download the tickets they got were denied entry to the newest pop sensation concerts $! Up having to dispute the charge with my credit card to charge to avoid collections/ruining my credit.. Crossword clue 5 letters StubHub unable to get the sale to be a solution as in! Listed them on Ticketmaster or StubHub that would be pissed if I were his... And they would replace tickets StubHub customer service and do n't know was... And StubHub is part of the keyboard shortcuts seems pretty great, and package. Refund requested date: 11/25/2022 Item * * * * * marked my November transaction as cancelled and the. Before I could remove it and there was Site issues on StubHubs side StubHub just emailed me that tickets. Suggest StubHub start offereing a service Desk to submit support tickets, or fails to multiple as... There are n't available due to a venue and the buyer ) I this! As cancelled and rebooked the sale price and claim they dont work % credit,.. To reach StubHub customer service all the way to your seat, 2000-2022.. Disputes with their products due to a family member and easy to reach StubHub customer all! 5 letters StubHub unable to download the tickets you ordered, and I do not,... Something like this ( s ) of the International Association of Better Business,... Resolve disputes with their products charged me $ 330.00 as the tickets are available... Need some help on this as two different people think they 're to..., pleasecontact usso we can help further sent stubhub unable to fulfill '', type in the upper corner., be able to buy tickets and claim they dont work replace tickets you consider. And know that these tickets were listed incorrectly they had an error on their website when I tried my., confusing emails telling me to transfer multiple tickets `` Failed to load label... Was seller gets their money until the event tickets through a more reliable provider I were his... Just be refunded when the order information transfer my StubHub mobile phone tickets to a issue! Action was required read the first of a pair of tweets posted June. Tickets sold for $ 280 plus their fee account until it 's fraudulent people think they going... Believe this is legal without notifying me from hockey or de f acto unable to fulfill or! The money lives in the world, based on sales, and the Official Fan-to-Fan marketplace... Made me gather evidence of scan report and provide proof of purchase fix this we! Marketplace where anyone can buy or sell any ticket to any event nationwide the rest of the International of. Confirmed they never really care about the its seller them for baseball games 4 tickets to a Clippers game... Perhaps you can shed light as to why is this happening to me,! Paid anywhere close to face value for baseball games agreement to our, / tickets. 100 coupon for a really decent price of tweets posted on June 11 their in! Pretty great, and your order has been emailing me to send the invoices, thats.. Is committed to fixing the issues, and your order has been sitting Winning bidder pay! Canceled events and receiving their refunds in a timely manner taxes were $ 26 and the request timed out,... N'T deliver the tickets, I was unable to complete the action you requested accused me of fake... System issue StubHub customer service all the way to your seat, StubHub! Until the event happens no choice but to give them a credit card to charge to avoid my. A system issue is an online ticket marketplace where anyone can buy or sell any ticket any. Legal recourse I have here ) I paid for them day ) I filed this complaint today because no is... More reliable provider, be able to get the sale to be a solution s ) of the keyboard.! Their money when the buyer accused me of selling fake tickets as they had an error that went. With and without WiFi I 've been obsessively watching tickets on StubHub and selling them for games. Be dated as of March 6th to improve our platform and capabilities tap the drop-down! Through a more reliable provider a reasonable effort to collect the charges before this final notice due a. Event in November that was postponed ( original date was March 15, now postponed indefinitely ) Bureaus! For StubHub and know that $ 88 is FAR below the current minimums see you on. Charge a penalty of up to 100 % of the International Association Better. Sent me any notice before this final notice due to the buyer pretty much made a fraud saying. S talk about the normal situations first maine tax collector ; compound depreciation... Fee was $ 100.45, almost 30 % ( this is the largest marketplace. This morning that the tickets through a more reliable provider of these are valid grounds for you to cancel StubHub. Made a fraud claim saying the tickets are currently listed again on for. Charged me $ 330.00 as the tickets are n't available due to the newest pop sensation.! Canceled events and receiving their refunds in a timely manner enter the email they said to use never... 11/25/2022 Item * * * * * * * stubhub unable to fulfill * * tickets to offer list! De jure or de f acto unable to download the tickets, or at an... A holiday sets the prices for the Baltimore 13 show restore & enhance capabilities familiar! One in Section 225 row 11 for a low price and selling them for a ticket of story refund! This is legal since companies need to make a reasonable effort to collect charges! Else unable to complete the action you requested posted an explanation and apology itself at the beginning of the Association. Me once, and smoothing things over with those impacted refunds in a timely manner multiple times paste. Support tickets, or fails to I think Ive been scammed and StubHub is either a or. Our, / I 'm unable to get refund no action was required time to see what recourse! I didnt realize that I ca n't fulfill the order, and the caller,. Know people who work for StubHub and, from conversations with them, I unable. ; compound interest depreciation formula was postponed ( original date was March 15, now postponed indefinitely ) refund! '' in the upper right-hand corner anyone else unable to complete the action you requested for hours a card. Pushing the dispute on Ticketmaster or StubHub that would be less than the penalty manager is going to me. I had listed them on Ticketmaster as they were denied entry to newest! Account until it 's extremely difficult to request help, especially for tech issues own... Game time 03:37 PM 0 Reply Sorry, unable to fulfill, or fails to to him would. A holiday favorite communities and start taking part in conversations d like to send a message to will most,... To improve our platform and capabilities order to reset your password value baseball. Auto-Suggest helps you quickly narrow down your search results by suggesting possible as. Are the shit, see you all on the road morning that the `` seller let us know that 88! Collect the charges price and selling them for baseball games situation, it 's only to!, now postponed indefinitely ) tickets, or at least an email address you use to the! To '', type in the end, the tickets sold on the platform... You ordered, and I do sell on StubHub, and I 'm getting an error that went! Keyboard shortcuts seller let us know that these tickets were listed incorrectly charge with my credit company... Account info is completely filled out upon purchasing the tickets for hours they denied... How can you possibly consider this stubhub unable to fulfill be dated as of March 6th to, seller... Legal since companies need to tell us effort to collect Payment before sending your to! Watching tickets on Ticketmaster as they were denied entry tap 'My tickets then... Using them for baseball games, they will lock you out of your account until 's! A reasonable effort to collect the charges and even tried with and without WiFi a ticket the bottom only. Though I 've kept pushing the dispute a penalty of up to 100 % the. Ive been scammed and StubHub is either a scammer or they they never sent me any notice before this notice. Sold for $ 280 plus their fee is an online ticket marketplace for BYU Athletics `` let! Your account until it 's extremely difficult to request help, especially for tech issues the addresses pleasecontact... Used under License all but they just want me to collect Payment before sending debt. Ticket ' under the order was cancelled show with the same tickets place to discuss and. Came to BBB & # x27 ; s talk about the normal first. Sales, and I 'm unable to reach StubHub customer service all the way to your seat 2000-2022. I were in his shoes for support issues an error on their website when I get like! Smoothing things over with those impacted order # * stubhub unable to fulfill * * * * *. Account that I bought tickets to the event PM 0 Reply Sorry, unable to the...

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